We're seeking a talented and motivated Operations Manager to join our growing TWO MEN AND A JUNK TRUCK® franchise. This role is pivotal in driving operational excellence, maximizing profitability, creating and growing a safety culture, and ensuring customer satisfaction across multiple franchise locations.
What We Offer
Competitive compensation package
Opportunities for career advancement
A dynamic and fast-paced work environment
The chance to make a significant impact on a growing business
Responsibilities
Operational Excellence
Oversee daily operations, including scheduling, route optimization, and team management
Implement and maintain efficient systems and processes to streamline operations
Monitor key performance indicators (KPIs) and implement strategies to improve performance
Team Leadership
Recruit, hire, and train a high-performing team
Foster a positive and productive work environment
Provide ongoing coaching, mentoring, and performance feedback
Be your best and have fun
Financial Performance
Analyze financial data to identify opportunities for cost reduction and revenue growth
Develop and implement strategies to improve profitability
Manage budgets and ensure adherence to financial guidelines
Customer Satisfaction
Prioritize customer satisfaction and resolve customer issues promptly and effectively
Implement quality control measures to ensure exceptional service delivery
Manage customer feedback and implement improvements based on customer insights
Safety
Create a daily safety culture within the team
Create and Execute monthly safety meetings
Perform safety spot checks and trainings
Understand and execute all OSHA related regulations
Franchise Support
Provide support and guidance to franchise owners on operational best practices
Collaborate with franchisees to resolve operational challenges and achieve common goals
Qualifications
Proven experience in operations management, preferably in the junk removal or similar industry
Strong leadership and team management skills
Excellent organizational and time management abilities
Strong analytical and problem-solving skills
Proficiency in Microsoft Office Suite and operations software
Valid driver's license
Let's build a successful future together!
This job posting is for a position at the individually owned and operated TWO MEN AND A JUNK TRUCK® franchise located in Madison, Wisconsin. The employer at this location is Lightner and Lightner, Inc.